Standards

Core safeguards

Professional Eligibility

Healthcare professionals must meet the identity, qualification, professional-registration and other requirements applicable to their role and location.

Scope of Practice

Healthcare professionals may provide only the services they are authorised, qualified and competent to deliver.

Clinical Documentation

Approved encounters, clinical decisions and follow-up actions should be documented through the relevant authorised workflow.

Patient Consent and Understanding

Patients should receive appropriate information about the service, professional, care pathway and use of their information before care is provided, except where applicable law permits otherwise.

Escalation

Each operating service must define how urgent concerns, deterioration, incidents, complaints and referrals are recognised and escalated.

Quality Oversight

Country operators should maintain appropriate review, reporting, incident-management and service-improvement processes.

Emergency Information

Centrus Health is not an emergency service

In an emergency, contact the appropriate local emergency service or go to the nearest suitable emergency facility.

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